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Workday Assistant – Now Available!

October 23, 2023
The new Workday Assistant tool is now available! As a reminder, this is an automated, conversational tool that assists UCF faculty and staff to quickly complete actions or retrieve information in Workday. This feature is available via desktop and Workday mobile app by selecting the Workday Assistant icon. To learn how to access and use…

New Message Templates Now Available for Workday Help Case Solvers

September 10, 2023
All staff who manage Workday Help cases (also known as “case solvers”) will now have access to Help case message templates when responding to any Help case due to the 2023R2 system release. A Help case message template is a pre-populated (default) message to use for consistent messaging and efficient customer service support. Refer to…

Knowledge Corner Updates (as of 08/29/2023)

August 29, 2023
This is a complete listing of all knowledge base articles that have been updated or added to our Workday Help Knowledge Base. A “knowledge article” is a job aid, video demo or business process workflow that describes or outlines step-by-step procedures of a business process. All knowledge articles are currently housed in Workday Help. To learn more…

Knowledge Corner Updates (as of 07/27/2023)

July 27, 2023
This is a complete listing of all knowledge base articles that have been updated or added to our Workday Help Knowledge Base. A “knowledge article” is a job aid, video demo, or business process workflow that describes or outlines step-by-step procedures of a business process. All knowledge articles are currently housed in Workday Help. To learn more…

Knowledge Corner Updates (as of 06/27/2023)

June 21, 2023
This is a complete listing of all knowledge base articles that have been updated or added to our Workday Help Knowledge Base. A “knowledge article” is a job aid, video demo, or business process workflow that describes or outlines step-by-step procedures of a business process. All knowledge articles are currently housed in Workday Help. To learn more…

Knowledge Corner Updates (as of 03/27/2023)

March 27, 2023
This is a complete listing of all knowledge base articles that have been updated or added to our Workday Help Knowledge Base. A “knowledge article” is a job aid, video demo, or business process workflow that describes or outlines step-by-step procedures of a business process. All knowledge articles are currently housed in Workday Help. To…

Knowledge Corner Updates (as of 02/27/2023)

February 27, 2023
This is a complete listing of all knowledge base articles that have been updated or added to our Workday Help Knowledge Base. A “knowledge article” is a job aid, video demo, or business process workflow that describes or outlines step-by-step procedures of a business process. All knowledge articles are currently housed in Workday Help. To…