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Beginning Monday, February 6, the UCF community will notice two new system updates to our Workday Help application:  new help categories and email notifications.

We listened to feedback from the community on how to successfully access knowledge articles within Workday Help.  Based on this feedback, new categories have been created to make it easier to find the information needed, and to promote self-service navigation and training of our knowledge base:

  • Getting Started (formerly Essentials): This category provides articles on how to navigate basic functionality in Workday. A great starter kit for users new to Workday!
  • My Workday Profile (formerly Essentials): This category provides articles on how to review and make changes to your employee information in Workday.
  • Spanish: This category provides all articles that have been translated in Spanish.

Another area of feedback was knowing the status of Workday Help cases, without having to log into Workday help to check.  Based on this feedback, email notifications will now be sent to your UCF email for several functions to include the following:  when you create a case, when a reply has been made on your case or when the case is closed.  This change allows for timely responses to your requests and actions.  For those within our Business Centers, they will also receive a daily email of all help cases assigned to them to provide a quick snapshot of their work.

If you have already adjusted your notifications within Workday, you may not see these changes.  For more information on how to modify email notification preferences, refer to the Notification Preferences knowledge article.

Continue to stay connected with us by visiting our kNEXT website for additional Workday system information!