The Knights Experience Team is the kNEXT generation of HR and finance customer service! kNEXT uses a human-centered, proactive, and guided approach to support colleges and divisions. The team is made up of HR Specialists, Finance Specialists, Travel/Procurement Specialists, and Customer Care Coordinators who will provide information and support across campus, reduce administrative burden, and empower employees to learn and grow.
Whether you need help logging into Workday or fulfilling common HR and finance requests, kNEXT is here to help answer many of your self-service transactional questions. What’s more, all team members will monitor performance levels for kNEXT and Business Centers, maintain knowledge and training as appropriate and facilitate continuous improvement of Workday processes and employee experience.